Returns

If you are not completely satisfied with your purchase, you have 30 days from the purchase date to return the item(s) back to us for a refund. Please return your item(s) using our returns (RMA) system. Please retain your Proof of Postage receipt until your refund has been fully processed. Refunds can take up to 14 working days to be processed. Please note: £3.50 will be deducted from the overall refund amount.

Any orders placed from Friday 29th September 2023 qualify for our extended Christmas returns. Customers will have until Monday 15th January 2024 to return anything back to us. Any orders placed from 16th December 2023 qualify for our normal 30 day returns policy. 

We have two options available when returning items back to us, you can either use Royal Mail or DPD.

• Click the link here to start the process. Use the returns (RMA) system to complete the return.
• Enter your order number and the email address used to purchase. Click next.
• Click Request New Return.
• Tick one or more of the products (you are selecting the products you wish to return).
• Fill in the form with the details of your return and please be sure to include any details in the messaging section.
• When your return is approved, we will send you the postal details for sending back your return and the returns slip.
• Please use suitable packaging for your return and place the returns label on the front of the packaging ensure any other delivery labels are removed or covered.
• Please ensure the returns address is: M.A. GRIGG, Pendennis, Lower Sticker, St Austell, Cornwall, PL26 7JH.
• Take your parcel to your local Royal Mail post office or DPD drop-off point. You will be provided with a Proof of Postage receipt - this will include your tracking information.

It is essential that any unsuitable items, unless faulty, are returned in their original condition. They must be unworn, undamaged, and free of makeup, pet hairs, deodorant, perfume, with no signs of the item having been washed.

All tags must be attached and the packaging including boxes should be original and unspoiled. We will not be able to refund items if they are defaced, used, soiled, without tags or damaged in any way.

If you are returning an order that was originally placed online, please bring the invoice that was included in your delivery.

If you have received a faulty item or if your item becomes faulty, please email: [email protected] or call the Returns Team on 01726 65751. Please note this does not cover reasonable wear and tear.

All products come with the manufacturer’s warranty as standard, but please be advised that warranty timescales differ per supplier & brand.

When returning faulty items, please ensure the product is in an acceptable condition. All boots must to be clean and free of any mud and debris - failure to comply will result in us returning the boots to you.

On some occasions, products will need to be sent back to the supplier, which may cause possible delays in the refund/replacement process. We will always aim to process returns as quickly as possible, keeping you updated of any developments. Unfortunately, if the item is not deemed to be a manufacturing fault, we will have to return the item to you without further action.

Please retain your Proof of Postage receipt until your replacement/refund has been fully processed.

If you wish to exchange your item(s) this will be done at no extra cost. Please select the item(s) that you wish to exchange when creating your RMA. Please note:- We are only able to exchange your item(s) for the same product that was originally purchased in a different size, if the item is out of stock we will have to refund you for your return. If you decide you would like to change your item for a completely different product you will need to send back your item(s) for a refund and re-order online.