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    • Customer Service

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    Call us on 01726 65751

    Pendennis, Lower Sticker

    St. Austell, Cornwall

    PL26 7JH

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    Loyalty Scheme
    Click + Collect Available
     
    5% Off Your First Order*

    Sign up and log in to claim your 5% discount (*on orders over £30 - excludes LeMieux, gallagher, hotline, garden/outdoor products, feed and any other promotional discounts*)

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    Free Express Delivery

    On order over £50. UK mainland Only. Orders must be placed before 4:00pm, Monday to Thursday to qualify. 

    Delivery Information
     
    Extended Returns

    Any orders placed from Friday 29th September 2023 qualify for our extended Christmas returns. Customers will have until Monday 15th January 2024 to return anything back to us. Any orders placed from 16th December 2023 qualify for our normal 30 day returns policy. 

    Returns

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    Delivery Returns
    Express Delivery
    Our express delivery service is FREE on orders over £50, £5.95 for orders under £50 and is shipped using DPD. This service is only available for the UK mainland only. All orders placed before 4:00pm, Monday-Friday, will be despatched the same day. Orders after this time will be despatched the next working day. We endeavour to process your order same working day of receipt. A signature/photo will be required at the time of delivery. PLEASE NOTE: This delivery option does not include weekend delivery.
    Tracked 24
    Our tracked 24 service is FREE on orders over £50, £4.95 for orders under £50 and is shipped using Royal Mail. Deliveries take approx. 1-3 working days. PLEASE NOTE: We are currently unable to ship to: Jersey and Guernsey.
    Tracked 48
    Our tracked 48 service is FREE on orders over £50, £4.50 for orders under £50 and is shipped using Royal Mail. Deliveries take approx. 3-5 working days. PLEASE NOTE: We are currently unable to ship to: Jersey and Guernsey.
    DFS (Direct From Supplier)
    All products titled with DFS will be delivered on a 3-5 working day basis, we apologise for any inconvenience this causes.
    We'll hold your order until the DFS products have arrived. If other items are needed urgently, please don't hesitate to get in touch.
    UK Delivery Page
    Returns Via Post
    If you are not completely satisfied with your purchase, you have 30 days from the purchase date to return the item(s) back to us for a refund. Please return your item(s) using our returns (RMA) system located within your account area. Please retain your Proof of Postage receipt from Royal Mail until your refund has been fully processed. We are offering extended returns until the 14th January 2023 for any orders placed between Monday 12th September and Wednesday 14th December 2022.
    Please note £3.50 will be deducted from the overall refund amount.
    Returns Page
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