Due to the COVID-19 situation, our couriers will not require a signature for your parcel. The driver will sign on your behalf, but only if there is someone present at the premises. When requested, they can still leave parcels in a safe place.
SAME DAY DESPATCH
All orders placed before 4:30pm Monday-Friday will be dispatched the same day. Orders after this time will despatched the next working day.
NEXT WORKING DAY DELIVERY
Our next day UK mainland delivery service is FREE on orders over £30 and £4.50 for orders under £30. Orders must be placed before 4:00pm, Monday to Thursday to qualify. Orders placed on Friday will be delivered on Monday. Any orders placed on Saturday and Sunday will be delivered on Tuesday. A signature will be required at the time of delivery.
We offer weekend delivery at a cost of £8 which can be delivered on Saturday or Sunday, orders must be placed before 4:30pm on Friday. This option is for UK mainland only. A signature will be required at the time of delivery.
Our chosen couriers are DPD, DHL and Royal Mail. A signature is required when your order is delivered. DPD do allow for parcels to be left in a safe place at the customer’s request, this can be done via their app, on their website or by putting a note on your door. If you have the DPD app, the instruction on there will always take priority. PLEASE NOTE: THIS WILL BE YOUR RESPONSIBILITY.
During busy times and exceptional weather conditions deliveries may be delayed. We will try to keep you informed of all possible delays. We cannot be held accountable or responsible for any delays to your items that have been caused by a third party. All delivery times are an estimate only.
FOREST GARDEN DELIVERY
Any Forest Garden products which are ordered from us on our website will come direct from the supplier. Unfortunately these products do not qualify for next working day delivery or weekend delivery. Forest Gardens will be in contact with you to arrange a specific delivery date when you are home/available to accept the delivery. All products from Forest Garden can take 7-14 working days to be delivered unless stated differently on the product.