10% Off Your First Online Order*

New members get 10% off your first online order when subscribing to our emails. The discount code will be emailed to you once you subscribe. You must be logged in to your account when ordering & enter the discount code at the checkout to claim your 10% discount(*Available on orders over £30 and products at full RRP - excludes LeMieux, Heiniger, Gallagher, Hotline, Garden/Outdoor Products, Feed and any other promotional discounts*)

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Free Express Delivery*

On orders over £50. UK mainland Only. Orders must be placed before 4:00pm, Monday to Thursday to qualify. 

*Excludes selected feed & furniture.

Delivery Information
 
Extended Returns

Any orders placed from Monday 30th September 2024 qualify for our Christmas extended returns. Customers will have until Monday 13th January 2025 to return anything back to us. Any orders placed after from 14th December 2024 qualify for our normal 30 day return policy.

Returns Information
 
30 Day Returns

If you are not completely satisfied with your purchase, you have 30 days from the purchase date to return the item(s) back to us for a refund. Please note: £3.50 will be deducted from the overall refund amount.  

Returns

UK Delivery

CHRISTMAS CUT OFF

Our express delivery service is FREE on orders over £50, £5.95 for orders under £50 and is shipped using DPD. This service is only available for the UK mainland only.

All orders placed before 4:00pm, Monday-Friday, will be despatched the same day. Orders after this time will be despatched the next working day. We endeavour to process your order same working day of receipt.

A signature/photo will be required at the time of delivery. PLEASE NOTE: This delivery option does not include weekend delivery.


DELIVERY OPTIONS

EXPRESS DELIVERY - DPD

Our express delivery service is FREE on orders over £50, £5.95 for orders under £50 and is shipped using DPD. This service is only available for the UK mainland only.

All orders placed before 4:00pm, Monday-Friday, will be despatched the same day. Orders after this time will be despatched the next working day. We endeavour to process your order same working day of receipt.

A signature/photo will be required at the time of delivery. PLEASE NOTE: This delivery option does not include weekend delivery.

TRACKED 24 – ROYAL MAIL

Our tracked 24 service is FREE on orders over £50, £4.95 for orders under £50 and is shipped using Royal Mail.

Deliveries take approx. 1-2 working days.

PLEASE NOTE: We are currently unable to ship to: Jersey and Guernsey.

TRACKED 48 – ROYAL MAIL

Our tracked 48 service is FREE on orders over £50, £4.50 for orders under £50 and is shipped using Royal Mail.

Deliveries take approx. 3-5 working days.

PLEASE NOTE: We are currently unable to ship to: Jersey and Guernsey.


DFS (DIRECT FROM SUPPLIER)

All products titled with DFS (Direct From Supplier) will be delivered on a 3-5 working day basis, we apologise for any inconvenience this causes.

We'll hold your order until the DFS products have arrived, if items are needed urgently, please do not hesitate to get in touch.


HOW TO TRACK YOUR PARCEL

To track your parcel via DPD please use this link: https://track.dpd.co.uk/ 

To track your parcel via Royal Mail please use this link: https://www.royalmail.com/track-your-item


DELAYS

During busier times and exceptional weather conditions deliveries may be delayed. We will always try to keep you informed of all possible delays, although this is not always possible. We cannot be held accountable or responsible for any delays to your order that has been caused solely by a third party.

All delivery times are an estimate only.

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